Privacy Policy

Effective Date: December 15, 2024

1. Information We Collect


Personal Information


When you use our services, we may collect:

  • Name, email address, phone number, and business information

  • Payment and billing information

  • Communication preferences and contact history

  • Business data including lead databases, customer information, and sales metrics


Automatically Collected Information

  • Website usage data (pages visited, time spent, browser type)

  • IP address and location information

  • Device information and technical specifications

  • Cookies and similar tracking technologies


Client Data


When providing our AI lead activation services, we may process:

  • Your customer and prospect databases

  • Communication records (emails, calls, messages)

  • Sales funnel and conversion data

  • CRM and business system integrations


2. How We Use Your Information


We use collected information to:

  • Provide and improve our AI lead activation services

  • Process payments and manage billing

  • Communicate with you about our services

  • Analyze and optimize our AI systems' performance

  • Comply with legal obligations

  • Prevent fraud and ensure security


AI Processing


Your business data may be processed by our AI systems to:

  • Analyze lead databases and identify reactivation opportunities

  • Generate personalized outreach campaigns and messaging

  • Optimize conversion rates and booking processes

  • Provide performance analytics and reporting

  • Train and improve our AI models (using aggregated, anonymized data only)


3. Information Sharing and Disclosure


We do not sell, trade, or rent your personal information. We may share information in these limited situations:


Service Providers


We work with carefully vetted third-party providers for:

  • Payment processing (Stripe, PayPal)

  • Email and communication services

  • Cloud hosting and data storage (AWS, Google Cloud)

  • Analytics and performance monitoring

  • Customer support tools


Legal Requirements


We may disclose information when required by law, court order, or to:

  • Protect our rights or property

  • Investigate potential violations

  • Respond to legitimate government requests

  • Protect the safety of our users or the public


Business Transfers


If we undergo a merger, acquisition, or sale, your information may be transferred as part of that transaction, subject to the same privacy protections.


4. Data Security


We implement comprehensive security measures including:

  • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)

  • Access Controls: Multi-factor authentication and role-based access

  • Regular Audits: Quarterly security assessments and penetration testing

  • Infrastructure: SOC 2 compliant data centers and cloud providers

  • Monitoring: 24/7 security monitoring and incident response

  • Staff Training: Regular security awareness training for all employees


However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


5. Data Retention


We retain your information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements


Specific retention periods:

  • Client data used for AI processing: Duration of service agreement plus 90 days

  • Payment information: 7 years (as required by law)

  • Marketing communications: Until you unsubscribe plus 30 days

  • Website analytics: 26 months


6. Your Rights


Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Restrict processing of your information

  • Data portability - receive your data in a portable format

  • Object to certain processing activities


To exercise these rights, contact us at [email protected]. We will respond within 30 days.


7. Cookies and Tracking


Our website uses cookies to:

  • Remember your preferences and settings

  • Analyze website performance and usage

  • Provide personalized content and recommendations

  • Enable social media features

  • Facilitate customer support


Cookie types we use:

  • Essential cookies (required for site functionality)

  • Analytics cookies (Google Analytics, with IP anonymization)

  • Marketing cookies (with your consent)


You can manage cookie preferences through your browser settings or our cookie preference center.


8. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.


9. Children's Privacy


Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.


10. International Data Transfers


If you are located outside the United States, your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Adequacy decisions where applicable

  • Additional security measures for sensitive data


11. California Privacy Rights


If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold

  • Right to delete personal information

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising privacy rights


Important: We do not sell personal information to third parties.


To exercise your California privacy rights, email us at [email protected] or call (610)-995-6588


12. Contact Information


If you have questions about this Privacy Policy or our data practices, contact us:


Avalon Reset
Email: [email protected]
Website: avalonreset.com
Phone: (610)-995-6588

Mailing Address:

2836 Ridge Pike

Norristown, PA 19403

United States


For data protection inquiries specifically, please use the subject line "Privacy Inquiry" in your email.


13. Changes to This Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website with a revised effective date

  • Sending email notifications to registered users

  • Providing prominent notice on our website for 30 days


Your continued use of our services after changes become effective constitutes acceptance of the updated policy.


This privacy policy was last updated on December 15, 2024. Check this page periodically for updates.

Terms of Service

Effective Date: December 15, 2024


1. Acceptance of Terms


By accessing or using Avalon Reset's services, website, or any related applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.


2. Description of Services


Avalon Reset provides AI-powered lead activation and reactivation services designed to help businesses reconnect with and convert their existing leads. Our services include:

  • Lead Database Analysis: AI-powered analysis of your existing lead databases to identify reactivation opportunities

  • Automated Outreach Campaigns: Personalized email and SMS campaigns to re-engage dormant leads

  • Conversion Optimization: A/B testing and optimization of messaging and timing

  • Performance Analytics: Detailed reporting and analytics on campaign performance

  • CRM Integration: Seamless integration with your existing customer relationship management systems

  • Consultation Services: Strategic guidance on lead reactivation best practices


3. User Account and Registration


To use our services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information

  • Maintain the security and confidentiality of your account credentials

  • Accept responsibility for all activities that occur under your account

  • Notify us immediately of any unauthorized use of your account


4. User Responsibilities and Acceptable Use


You agree to:

  • Comply with all applicable federal, state, and local laws and regulations

  • Use our services only for lawful business purposes

  • Not use our services to send spam, unsolicited communications, or violate anti-spam laws

  • Ensure you have proper consent before providing customer data to our systems

  • Not attempt to reverse engineer, hack, or interfere with our services

  • Not share your account credentials with unauthorized parties

  • Respect intellectual property rights of Avalon Reset and third parties


5. Payment Terms and Billing

  • Payment for services is due according to the agreed-upon payment schedule in your service agreement

  • All fees are non-refundable unless otherwise specified in writing

  • We reserve the right to suspend or terminate services for non-payment after 30 days past due

  • You are responsible for all applicable taxes

  • Price changes will be communicated with 30 days advance notice

  • Refunds are handled on a case-by-case basis at our sole discretion


6. Data and Privacy

  • You retain ownership of your customer data and lead databases

  • You grant us permission to process your data as necessary to provide our services

  • We will handle your data in accordance with our Privacy Policy

  • You warrant that you have the right to share customer data with us and that such sharing complies with applicable privacy laws

  • We may use aggregated, anonymized data to improve our services


7. SMS and Communication Terms


By providing your phone number and using our services, you agree to the following:

  • Consent to Receive Messages: You consent to receive SMS text messages and voice calls from Avalon Reset

  • Message Frequency: Message frequency may vary based on your service plan and campaign activity

  • Opt-Out Instructions: Reply STOP to any SMS message to opt-out immediately

  • Help Instructions: Reply HELP for customer support assistance

  • Carrier Charges: Message and data rates may apply according to your mobile carrier plan

  • Service Availability: SMS service availability depends on your mobile carrier

  • Contact Support: For additional support, email [email protected]


8. Service Availability and Performance

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service

  • Scheduled maintenance will be announced in advance when possible

  • We are not liable for service interruptions due to factors beyond our control

  • Performance results may vary and are not guaranteed

  • We reserve the right to modify or discontinue features with reasonable notice


9. Intellectual Property Rights

  • Avalon Reset retains all rights to our proprietary technology, software, and methodologies

  • You may not reproduce, distribute, or create derivative works from our proprietary materials

  • Our trademarks and logos may not be used without written permission

  • We respect intellectual property rights and expect users to do the same


10. Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Avalon Reset's total liability is limited to the amount you paid for services in the 12 months preceding the claim

  • We are not liable for indirect, incidental, consequential, or punitive damages

  • We do not guarantee specific results, conversion rates, or business outcomes

  • You use our services at your own risk

  • This limitation applies even if we have been advised of the possibility of such damages


11. Indemnification


You agree to indemnify and hold harmless Avalon Reset from any claims, damages, or expenses arising from:

  • Your use of our services

  • Your violation of these Terms

  • Your violation of any applicable laws or regulations

  • Any data you provide to us that violates third-party rights


12. Termination

Either party may terminate this agreement:

  • With 30 days written notice for any reason

  • Immediately for material breach of these Terms

  • Immediately for non-payment after 30 days past due


Upon termination:

  • Your access to services will be suspended

  • You remain liable for all charges incurred before termination

  • We will provide you with your data upon request for 90 days after termination


13. Dispute Resolution

  • Any disputes will be resolved through binding arbitration

  • Arbitration will be conducted under the rules of the American Arbitration Association

  • The arbitration location will be in PA/Montgomery County

  • You waive your right to participate in class action lawsuits

  • Small claims court disputes under $10,000 are exempt from arbitration requirements


14. Governing Law


These Terms are governed by the laws of Pennsylvania without regard to conflict of law principles. Any legal proceedings must be brought in the courts of PA/Montgomery County.


15. Changes to Terms


We may update these Terms periodically to reflect:

  • Changes in our services

  • Changes in applicable laws

  • Changes in business practices


Notice of changes:

  • Updated Terms will be posted on our website

  • Material changes will be communicated via email to registered users

  • Continued use of services after changes constitutes acceptance

  • The effective date will be updated to reflect when changes take effect


16. Severability


If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.


17. Entire Agreement


These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Avalon Reset regarding the use of our services.


18. Contact Information


For questions about these Terms of Service:


Avalon Reset
Email: [email protected]
Website: avalonreset.com
Phone: (610)-995-6588

Mailing Address:

2836 Ridge Pike

Norristown, PA 19403

United States

For legal notices:

Email: [email protected]


These Terms of Service were last updated on December 15, 2024. Check this page periodically for updates.